Refund Policy

Summary

• Credit purchases are non-refundable once completed.
• If a video generation fails, the credit used for it is returned to your account automatically.
• If you were charged twice or had a technical problem with a purchase, contact us and we will look into it.

Credit Purchases

Credits are sold as one-time packs and are processed through PayPal. Because each video uses paid AI processing as soon as you generate it, completed credit purchases are not refunded, whether or not the credits have been used.

Failed Generations

If a generation fails, you are not charged for it. The credit used for that attempt is returned to your account automatically, and you can try again.

A generation that completes but does not match your expectations does not count as a failure. Results depend on the photo you upload. See how to make a Rumpelstiltskin AI video for tips on choosing a photo.

Duplicate Charges and Technical Issues

Contact us if:

• you were charged more than once for the same purchase;
• you were charged but the credits did not appear in your account; or
• a technical problem on our side prevented you from using credits you paid for.

Please include the email address on your account and your PayPal transaction ID. We will review the case and, where the issue is confirmed, add the missing credits or refund the duplicate charge.

Account Termination

Unused credits are not refunded if your account is suspended or terminated for violating our Terms of Service.

Contact

For refund or billing questions, please contact us at support@rumpelstiltskinaivideo.app.